FAQs

How can we help you?

Searching for a property

We class our apartments based on size and layout, for example a superior apartment is the most spacious type of apartment within that building.

If you’ve seen a property you’d like to view, you can book online by selecting to register your interest on the property page. Otherwise, contact your nearest office so we can arrange this for you.

We now have an online booking system available, which allows you to book your appointment. Allow 48hrs in advance to book. 

Click through our 3D virtual tours and move around most of our properties in 4K as if you’re really there. Combined with our high-quality photos and detailed floorplans, this means you can sign for a property without viewing it. We do recommend seeing the property if possible.

You can contact our office on 0113 2444 666 or email us at [email protected] or you can now book online. We will ask you for a few personal documents and a payment to secure your property. 

Yes, we have 2 deposit options.

  1. You will have a one-off payment of 5 weeks’ deposit, but you must have a UK home owner guarantor. 
  2. 0% Deposit Scheme: No upfront payment for a deposit, instead a monthly additional charge of £25 - £35 per room. 

This doesn’t form any insurance cover for damages that may happen within the duration of your tenancy. 

Click here to see the full list of charges.

If you have opted for the 5 week deposit payment option, it will be held until the end of your tenancy. If, in the case of extra charges, a team member will get in contact with you about any charges that may have been applied.

Click here to see the full list of charges.

No, as per the Tenant Fees Act which came into play in 2019 it is now illegal for agents to charge an admin fee.

Click here to see the full list of charges.

The minimum payment required to secure your flat is 1 week’s rent, known as a Holding Deposit, payable at the time of signing.

Generally, we require proof of ID, proof of Visa/Sharecode, proof of studentship/employment and proof of address. These may vary according to your payment plan.

Majority of our properties use licences, with the exception of Harrogate which will be under a tenancy.

A guarantor is someone who agrees to accept your contractual obligations when you fail to do so. Guarantors will need to meet our affordability criteria and must be a UK home owner.

If you decide to opt for the 5 week up front payment option, you will be required to provide a UK guarantor who can meet the affordability of your property.

Anyone over the age of 18 with a right to stay in the UK can rent one of our properties. Most are available to students and professionals except for a select few that are student only.

Yes, the charge for an additional resident is £150 per month.

Click here to see the full list of charges.

Unfortunately, we are unable to offer rolling contracts at this time. But our residents typically get priority access to rebook their apartment for the following year.

Most of our let agreements are 12 months, however there may be the odd exception when a property becomes available mid-tenancy.

We may accept assistance animals in our properties with prior approval, at an additional cost of £50 per month.

Moving in

Unfortunately, it’s not possible to move in early. If you cannot make your move-in appointment, please let us know so we can try to rearrange this for you.

Shortly before your move, you will receive an email explaining the entire process, including a link to book an appointment to collect your keys from one of our nearby offices or the reception desk in your new residence.

Yes, we provide inventories with all of our properties. You will receive this when collecting your keys and you’ll have seven days to check through it and return it to us.

Your bills will depend on how much energy you use. To get an estimate we recommend using a price comparison site such as Money Supermarket. Simply enter a few details about your property and receive an instant estimation.

If your bills are not included in the contract, you will need to set them up with a supplier of your choice. We recommend doing this on the day your tenancy starts to avoid any confusion with your billing dates. If you're unsure of which supplier to choose from then there are several price comparison sites you can use to find the best deal, such as Compare the Market.

Although ypp has building insurance, this does not cover residents’ belongings. Therefore we highly recommend purchasing contents insurance to protect your items from damage or theft.

Most people are required to pay council tax and the cost varies depending on which council tax band you fall into. Some people are exempt, including students, so we recommend checking the UK Government website for the full list of guidelines.

Anyone watching live TV or using BBC iPlayer will need to buy a TV license. 

Most of our properties have parking spaces which are available to rent at an additional cost. If you are interested in renting a space then please contact your nearest office so our team can check if we have availability.

Our concierge services generally operate in line with our office opening hours which are Monday to Friday, 9am to 5.30pm, except for Live Oasis St Albans Place which has extended hours.

Moving out

You can move out of your property any time before the end of your tenancy agreement date as long as you have paid your rent for the full term. Simply let us know when you plan on leaving the property so we can arrange a move-out inspection.

No, we will conduct the inspection upon return of your keys however if you wish to be present, we can arrange an appointment subject to availability.

If you wish to be present at your move-out inspection then this is when you’ll hand over the keys to your property. Otherwise, you can return your keys to your nearest office or concierge but please let us know in advance.

All properties must be vacated by 11.00am on the last day of your contract.

Our deposit team will contact you as soon as your checkout has been processed. It can take up to 14 days after the end of your contract before you receive your first communication from the team.

Staying with YPP

We highly recommend that you set up a direct debit, we will send you instructions on how to set up the mandate when you sign with us. If this is not possible for you, you can also pay by bank transfer or standing order.

If you get in this unfortunate situation, we’d suggest you speak to a member of our team as soon as possible.

Once the holding period has ended, you are tied into your contract. If there has been a serious change in circumstances, please contact us in writing at [email protected].

In the event of a fire, theft or break in please call 999 immediately before informing ypp.

If you have an urgent out of hours issue that does not require the emergency services, such as a major leak, then please call our emergency out of hours number on 0113 2444 666.

If you’re based in London, your emergency number is 0844 725 5568.

Unfortunately, there are lock-out charges if a member of staff needs to let you back into your apartment. Additionally, there are charges for replacement keys, key cards, and fobs which can vary depending on the city and building.

If you get locked out during our working hours (Monday to Friday, 9.00am to 5.30 pm), please call your nearest office. If you get locked out outside of these times, please call us on 0113 2444 666.

For London, please call 0877 725 5568.

In both cases, we will have someone help you gain access.

Click here to see the full list of charges.

A one off payment that can be paid separately or included with your rent payment.

To report a maintenance issue please use our online portal, FixFlo. This can be accessed via the maintenance tab on our website.

We work in partnership with Glide Student and Landlord Broadband to provide high-speed internet to most of our properties. Information on these can be found in your welcome pack but if you require help with technical issues please contact Glide Student or Landlord Broadband directly.

You will need to request these via the maintenance portal on the YPP website and these will be sent to you electronically. If you have a concierge, please ask them to do your reading for you instead of reporting on the maintenance portal.

If you have a concierge service then they may be able to sign for a parcel on your behalf, but as they can often be away from their desk, we ask that you please try and order parcels to arrive when you will be present.

We have installed signage asking couriers to not leave parcels unattended and therefore if you need to track a lost or damaged parcel then please contact the courier directly, as ypp cannot accept any liability.

In several of our properties, we now operate a secure parcel room system using Parcel Safe. This can be found in Q Three Residence, Oasis Residence and Live Oasis St Albans Place.

We always strive to provide the best possible service we can but we understand that every so often complaints happen. If it’s something that cannot be resolved by speaking with our team then please direct your complaint to [email protected].

Ready to find your perfect place?